01. Shipping Fees & Payment

Shipping fees must be paid in advance for all orders, including Cash on Delivery (COD) orders.

For COD orders, the remaining product amount is payable upon delivery.

Shipping fees are generally non-refundable once the order has been shipped, except where a refund is required by applicable law, including relevant cases involving defective, damaged or incorrect products.

02. Returns & Exchanges

Customers may request a return or exchange in accordance with the applicable return periods, conditions and exceptions under Egyptian consumer protection law.

Products should be returned in their original condition, with their packaging and accessories where applicable.

For hygiene and safety reasons, certain opened or used cosmetics and personal care products may be excluded from returns where permitted by law.

These restrictions do not remove statutory rights relating to defective products, incorrect products or products that do not match their advertised specifications.

03. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact our customer service team as soon as possible, preferably within 24 hours of delivery.

We may request the order number, product photographs and a description of the issue to help us review your request.

An unboxing video may be useful as supporting evidence, but it is not a mandatory condition for exercising statutory consumer rights.

Eligible claims will be handled in accordance with applicable law and may result in an exchange, replacement or refund, as appropriate.

04. Return Request Requirements

• Provide your order number or other proof of purchase.
• Explain the reason for the return or exchange.
• Provide photographs or other relevant evidence where available.
• Keep the product and its packaging available for review when reasonably required.
• Follow the return instructions provided by customer service.

Any requirements will be applied without prejudice to the customer's statutory rights.

05. Refund Processing

Once a return or refund request has been reviewed and approved, the refund will be processed through an available and appropriate payment method, subject to applicable law and payment provider procedures.

Processing times may vary depending on the payment method and provider.

Where the law requires reimbursement of delivery charges or other amounts, these will be included in the refund.

06. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been dispatched, we will review the cancellation request and any refund due.

If the order has already been dispatched, the applicable return and cancellation rules will apply.

Any shipping fees or deductions will be handled in accordance with applicable consumer protection law.

07. Delivery Information

Estimated delivery times are generally 1–3 business days within Cairo and 2–4 business days for other Egyptian governorates.

Actual delivery times may vary depending on the destination, courier operations, public holidays and other circumstances.

International shipping is not currently available.